Mar 13, 2014 - From staff reportsIndividuals and businesses in the travel and hospitality industry were recognized during the annual REACH Awards luncheon held at Little America in Cheyenne. Two Fremont County businesses were recognized as state award winners.
REACH stands for Rare and Exceptional Achievements for Customer service and Hospitality. Awards were given for Customer Service Employee of the Year, Customer Service Organization of the Year, Industry Partner of the Year, and Destination of the Year.
Customer Service Organization of the Year was awarded to the Wind River Hotel and Casino near Riverton. The award is for any organization in the hospitality and tourism industry that has demonstrated an exceptional contribution to creating a culture of customer service within the organization.
Destination/Attraction of the Year was given to the National Bighorn Sheep Interpretive Center in Dubois. Suzan Moulton, executive director for the center accepted the award. The award is for any local community, destination or attraction that has demonstrated an exceptional effort and commitment towards tourism and hospitality development.
A support letter by Scott Talbott, the Director of Wyoming Game and Fish Department said, "Without a doubt the Center has been and continues to be a valued and integral partner in managing bighorn sheep and their habitats and informing the public about our state's valuable wildlife resources."
Others recognitions announced were the Customer Service Employee of the Year awarded to Darlene Matz of the Casper Area Convention and Visitors Bureau and the Industry Partner of the Year was awarded to Kevin Skates of Hot Springs State Park.
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