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Better service is what's needed at Riverton Regional Airport

Apr 12, 2013 - Kelly Brost, Riverton

Editor:

Marketing is not the problem with the Great Lakes Airlines and Riverton Regional Airport. It is the quality and reliability of the service. Over the past six years I have had nothing but problems flying with Great Lakes.

I fly in or out of Riverton every three weeks for my job in Alaska. Unfortunately I cannot fly from Riverton Regional Airport anymore. Great Lakes is to unreliable and has too many late or cancelled flights. I can no longer trust the service, and the costs of changing flights is not worth it. It is hard to fly with an airlines that cancels or changes flights on a regular basis because of mechanical errors or pilot shortages.

I have tried to schedule direct with Great Lakes but I can never make the connecting flights on time. I not only have to schedule Great Lakes to Denver, I also have to schedule my flight from Denver to Anchorage with extra time in Denver, hoping I make the second flight. I have always tried to give myself three to four hours in Denver before my flight to Alaska.

The most recent flight, I had a seven-hour layover in Denver and I still didn't make that flight. I had to reschedule for the next day at my own expense. I have had to pay fees to change my flights due to Great Lakes on several occasions and cannot afford it. From now on I will drive to another airport where flights are reliable and schedules are kept. I have no trust with Great Lakes anymore.

This last year has been the worst for reliability and cancellation of flights, and they do not accommodate you when they delay or cancel flights. When you contact their automated customer service you rarely get a response back, and if you do their response is always the same: "We are only responsible to get you to Denver and nothing more."

Marketing is not needed, but new airline service is.

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